Cancellation policy

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us (Ben Weide Berlin UG (limited liability), Rolandufer 18, 10179 Berlin, vertrieb@benweide.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached sample cancellation text (text below) for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of revocation: If you revoke this contract, we will repay you all the money that we have received from you, including the delivery costs (with the exception of the additional costs that result from the fact that you use a different type of delivery than the one we offer, have chosen the cheapest standard delivery), to be repaid immediately and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; in no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

In the event of cancellation, the customer bears the direct costs of returning the goods in accordance with Section 357 (6) BGB. These also include return costs incurred if the goods cannot be sent back by normal post due to their nature.

Please avoid damage and contamination. If possible, please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for adequate protection against transport damage in order to avoid claims for damages due to damage caused by inadequate packaging.

Please note that the modalities mentioned in the preceding paragraph 4 are not a prerequisite for the effective exercise of the right of withdrawal.

Please only send the goods to our packing station or the atelier:

Ben Weide Berlin GmbH

Mr. Henry Ehrhard

Rolandufer 18                                                                           

10179 Berlin

Packstation DHL:

Ben Weide Berlin GmbH

Henry Ehrhard

PACKSTATION 481

Post number 930760162

10179 Berlin

Many thanks.